About Charm City Concierge
From Small Beginnings Come Great Things
A pioneer in the concierge services industry, Charm City Concierge was founded in 1993 by Tina Urquhart and Nancy Green. 17 years, 175 serviced locations and 25 million square feet later, minority-owned and managed, Charm City Concierge has emerged as the Nation's premier concierge service, providing on-site and virtual concierge services to over 100,000 clients. From our start in Baltimore, Maryland to our expansion to Washington, DC, Northern Virginia and Pennsylvania, today our services can be found in commercial office buildings, high-end residential communities, shopping malls, retail destinations, hospitals and private corporations throughout the nation.
Our 3 service delivery platforms – onsite, virtual and a hybrid of both -- give us the ability to service all types of clients and companies large and small. While our scalable virtual concierge technology (The Concierge Dashboard) and streamlined operations has allowed us to expand existing client relationships and service new clients nationwide.
But, the real secret to our success? Simply put, we continually exceed our clients' expectations by offering impeccable service, relevant ever-changing programs and an attention to detail that is unmatched in the concierge industry.
By building a sense of community within their client buildings, Charm City Concierge has enhanced the quality of work life for Downtown employees. ... Downtown Partnership